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Plutonic
Site Admin
Joined: 03 Feb 2005
Posts: 882
Location: Bed
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 Posted: Mon Nov 21, 2005 9:29 pm Post subject: WCC Downtime |
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Welcome back all. I hope you all survived the dark ages.
As promised to those I saw on MSN, below is the full conversation log with my hosts (not so) technical support. Oh what fun I have had with these guys. Bonus points to the first one to guess which country they come from.....
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Me:
I was sent an email saying that my databases were being moved to a different server and that I would be told when the move was complete, as I would have to change the IP address in my scripts.
The old database is no longer there but I have not been given its new location. It has now been almost two days like this, could I please have my databases back!
Cheers, Chris
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Them:
Hello,
You can find your database and settings by using the new hostname for mysql which is:
mysql3.existhost.com
Thank You
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Hi,
I have now updated my scripts to mysql3.existhost.com,
however I am still unable to connect to the database at this address. At the old address I can still connect, but there are no databases.
Chris
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Hello,
How are you trying to connect to the new location we put you on?
Thank You
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Hi,
ok - when I log in through H-SPHERE it automatically tries my old server which is successfull but contains no databases.
I use the following code to try and connect to the database:
$databaseserver = "mysql3.existhost.com";
$databasename = "lucid_wormscc";
$databaseuser = "lucid_wormscc";
$databasepass = "my password here";
$db = mysql_connect($databaseserver, $databaseuser, $databasepass);
mysql_select_db($databasename,$db);
This always worked previously with the old database.
Chris.
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Hello,
So where exactly are you putting this... And what error do you get now?
Thank You
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This code is normally at the very top of the page that is connecting to the database. Although in the page I'm using now its lower down, where the database info is actually needed.
The page can be found at www.alphadeltamusic.com/home.php
and it reports the following errors:
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Warning: mysql_connect(): Lost connection to MySQL server during query in /hsphere/local/home/lucid/alphadeltamusic.com/home.php on line 26
Warning: mysql_select_db(): supplied argument is not a valid MySQL-Link resource in /hsphere/local/home/lucid/alphadeltamusic.com/home.php on line 27
Warning: mysql_query(): supplied argument is not a valid MySQL-Link resource in /hsphere/local/home/lucid/alphadeltamusic.com/home.php on line 32
Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in /hsphere/local/home/lucid/alphadeltamusic.com/home.php on line 33
------------------
line 26 is:
$db = mysql_connect($databaseserver, $databaseuser, $databasepass);
Chris
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Hello,
Please try it again. MySQL seems to be working just fine on the server.
Please let us know if you get any ERRORS on the page itself after this test
Thank You
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Hi there,
Ok, I can now connect though H-SPHERE phpmyadmin. But scripts on my webspace are still unable to connect with the same warming errors.
Even a very simple program to just connect and disconnect fails.
Cheers, Chris.
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Hello,
We are still transfering your account, and that is why you see those errors. You need to wait for our Admins to transfer it completly and it should be ok.
Please try in 24h, and let us know if you are still having trouble
Thank you
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Hi there, it has been 2 days now since your last email when you asked me to wait 24 hours and I still cannot connect to the database from my web pages. Has there been any progress on this?
Chris
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Hello,
We have sent this to our administrators... We will let you know once they get back to us.
Thank You
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I'm sorry but this is getting ridiculous now.
If it would be easier can you please move my database back to the old server? I am still able to connect there, but not too the new one. Browsing to www.lucidweb.org/text.php will show the results of trying to connect to both mysql3.existhost.com, mysql.existhost.com and the ip given for the new database when logged into phpmyadmin.
Chris
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Hello,
We are not sure what you mean by that, please let us know what is the issue here and we will fix this for you
Thank You
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Since my database was moved from mysql.existhost.com to mysql3.existhost.com none of my websites have been able to connect to the database at it's new address. They can still connect to the old location but the data is no longer there. This means that all my websites hosted with you have been offline now for over a week.
Chris
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Hello,
This is because in your scripts, you have to change the mysql hostname it connects to. Change it from MYSQL.EXISTHOST.COM to MYSQL3.EXISTHOST.COM
Thank You
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yes, these changes were made after I received my first responce from you last week. However from my server, at lucidweb.org, no scripts can connect to it. I am aware the database is there as phpmyadmin works, but it is from my site that connections are refused.
http://www.lucidweb.org/test.php shows the exact problem I have.
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Hello,
This script seems to be standing by without connecting to the database server.
Can you please send us source code you have on this script to see if there is any error we can find on there?
Thanks
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ok heres the code with passwords removed:
----------------------------
Connect to mysql3.existhost.com : <br>
<?php
$link = mysql_connect('mysql3.existhost.com', 'lucid_wormscc', '****');
mysql_close($link);
echo done;
?>
<br><br><br>
Connect to 69.28.238.146: <br>
<?php
$link = mysql_connect('69.28.238.146', 'lucid_wormscc', '****');
mysql_close($link);
echo done;
?>
<br><br><br>
Connect to mysql.existhost.com: <br>
<?php
$link = mysql_connect('mysql.existhost.com', 'lucid_wormscc', '****');
mysql_close($link);
echo done;
?>
----------------------------
Cheers, Chris
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Hello,
It seems like your account was not totally transferred over to the new server. The process stopped for some reason, we will continue it now, please try again in 24 hours and let us know
Thanks
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Hi again,
It now appears that the files have been moved but none of the DNS info / IP addresses in the control panel have been updated to reflect the change.
How long is this likely to take?
Chris
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Hello,
We have initiated all this.
Please allow couple of hours for DNS to propagate and try it again
Thank You
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What is the current situation with my site/domain?
It seems that my files have not been moved to the new locations.
When I log in to FTP some of the folders are there while some are not. There are no files at all and I do not have write permission.
Chris
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Hello,
For which website is this please?
Does it apply to all websites?
Thanks
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Hello,
What error do you get when trying to upload content exactly?
Thanks
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COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,69).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Successful reconnect. Attempting to resend failed command.
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,72).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Successful reconnect. Attempting to resend failed command.
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,74).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Successful reconnect. Attempting to resend failed command.
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,75).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Successful reconnect. Attempting to resend failed command.
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,79).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Successful reconnect. Attempting to resend failed command.
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,80).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Successful reconnect. Attempting to resend failed command.
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,82).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Successful reconnect. Attempting to resend failed command.
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,83).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Successful reconnect. Attempting to resend failed command.
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,85).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Successful reconnect. Attempting to resend failed command.
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,86).
COMMAND:> LIST /lucidweb.org/test.php
450 /lucidweb.org/test.php: No such file or directory
STATUS:> Sending: D:\My Documents\My Websites\test.php -> /lucidweb.org/test.php
COMMAND:> TYPE I
200 Type set to I
COMMAND:> PASV
227 Entering Passive Mode (69,28,238,147,198,8 .
COMMAND:> STOR test.php
550 test.php: Permission denied
ERROR:> Unable to open file
ERROR:> 550 test.php: Permission denied
COMMAND:> QUIT
221 Goodbye.
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Hello,
It says no such file or directory, are you sure this is not a local error and how you are trying to upload it as our FTP server works fine on that server...
Thanks
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I have tried using both ftp-voyager and internet explorer to upload files to my webspace. I am perfectly able to upload the same files to other servers without problem.
There is also the issue that the files have not been moved there. Is this related to my not having write permission to the server?
It's been well over two weeks now which is just a joke. Would it not be easier to just move it back to the server it was on before? I never had any problems on the old server.
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Hello,
We have sent this to our administrators for a complete fix of your account. We will let you know once it is done
Thanks
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Hello,
This was fixed for you
Please try it again
Thanks
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Thank you, that seems to be working now.
I have begun an upload of the backups I have, however could you please restore my files to lucidweb.org as I do not have a back up for this to upload.
Cheers, Chris.
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Hello,
Unfortunately, we do not restore on demand. You will need to reupload the content
Thank You
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The entire problem here was that you were moving my websites internally from one server to another.
I would like to assume that having my files at the end of it comes as standard. Otherwise its less of a move and more of an all out wipe. In which case I would like to have known in advance.
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To Be Continued.....
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Solar
Joined: 04 Feb 2005
Posts: 549
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| Posted: Mon Nov 21, 2005 9:47 pm Post subject: |
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| yanks ? |
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Plutonic
Site Admin
Joined: 03 Feb 2005
Posts: 882
Location: Bed
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| Posted: Mon Nov 21, 2005 9:53 pm Post subject: |
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winnar!
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dimitris
Joined: 04 Feb 2005
Posts: 152
Location: behind you!
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| Posted: Mon Nov 21, 2005 11:15 pm Post subject: |
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Hello,
CAn you tell what errors you get and how we can fix it, cos we dont know a shiT of what you are talking about
thanks.
"the shit support"
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Solar
Joined: 04 Feb 2005
Posts: 549
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| Posted: Tue Nov 22, 2005 1:21 am Post subject: |
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haaar
all the money in the world to build a server, not clever enough to maintain it
sounds about right |
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PigL3t
WCC SpaMMeR!
Joined: 03 Feb 2005
Posts: 2491
Location: DM for life
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| Posted: Tue Nov 22, 2005 1:21 am Post subject: |
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sounds like fun 
but at least "they" fixed it all...
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SMaCK
Joined: 05 Feb 2005
Posts: 407
Location: Watching A Movie Titled "Inpenetrable" starring Urnan
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| Posted: Tue Nov 22, 2005 9:22 am Post subject: |
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Finally!
As long as the forums are back to stay UP we are all HAPPY  !!!
He is risen!
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Plutonic
Site Admin
Joined: 03 Feb 2005
Posts: 882
Location: Bed
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| Posted: Tue Nov 22, 2005 12:49 pm Post subject: |
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Continued...
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Hello,
We are not sure why the content move did not move all files, please upload your files
Thanks
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I have uploaded all the files I have. This is not however all the files I had, nor all the files I need. Are they not still on the old server?
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Hello,
Sorry but they were deleted from the other server
Thank You
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In conclusion... cunts.
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m0nk
WCC SpaMMeR!
Joined: 05 Feb 2005
Posts: 1184
Location: who cares.. but uk
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| Posted: Wed Nov 23, 2005 7:07 pm Post subject: |
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rofl all out wipe out. that was funny
Added after 1 minutes:
your name dan? thats my name dammit!
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ArcaDe
WcD LeaDeR
Joined: 05 Feb 2005
Posts: 1367
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| Posted: Fri Nov 25, 2005 4:41 pm Post subject: |
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maybe u should think abou t your webspace provider seriously .. that looks more like WEBSPACE 4 Dummies FAQ .. thats rediculous. unbelivable.. the best of it was
Since my database was moved from mysql.existhost.com to mysql3.existhost.com none of my websites have been able to connect to the database at it's new address. They can still connect to the old location but the data is no longer there. This means that all my websites hosted with you have been offline now for over a week.
Chris
Quote:
Hello,
This is because in your scripts, you have to change the mysql hostname it connects to. Change it from MYSQL.EXISTHOST.COM to MYSQL3.EXISTHOST.COM
Thank You
................................................
not that u explained that already.. this so funny that they really dont feel ashamed asking you to upload the files.. thats a cool story if you are not the target of it .. i laughed out loud here, i can tell.. i couldn't be happy with the result nvm if its all running again.
good service with professional it experience there.
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Plutonic
Site Admin
Joined: 03 Feb 2005
Posts: 882
Location: Bed
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| Posted: Fri Nov 25, 2005 7:23 pm Post subject: |
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i realy dont care that i have to re upload stuff. all it takes is time - what pisses me off is that i didnt actually have the lucidweb.org files so im going to have to start from scratch... not that i liked the site anyway.
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Kevrpgfan
WCC SpaMMeR!
Joined: 03 Feb 2005
Posts: 991
Location: Somewhere in England.... I think =/
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| Posted: Fri Nov 25, 2005 8:02 pm Post subject: |
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Bloody gits... if picts server ever moved my files and they were lost I would be gutted as well... especially cause the news and forum databases are based online grrrrrr...
Offtopic:
I've played FFXII 
Edit:
Actually thats a point... since fucking lycos deleted the ASF site my sigs aren't working ARGH 
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